FAQs

General & Orders

• How can I change or cancel my order?

  • Please contact us as soon as possible if you need to modify or cancel your order. Once our fulfillment team has processed and shipped your package, we are unable to make any changes.

• Will I receive a tracking number?

  • Yes! As soon as your order ships, you will automatically receive a confirmation email containing your tracking number so you can follow your package every step of the way.

Shipping & Delivery

• Where do you ship to?

  • We currently ship worldwide to bring comfort straight to your doorstep.

• How long will it take to get my order?

  • Our standard processing time is 1-3 business days. Once shipped, delivery typically takes between 7 to 20 business days depending on your location.

• Why is my order arriving in separate packages?

  • To bring you the best value and avoid storage delays, we manage an optimized inventory system. If you order multiple items, they may occasionally be shipped from different fulfillment points and arrive in separate, carefully packaged deliveries.

Returns & Refunds

• What is your return policy?

  • We want you to love your space! We offer a hassle-free 30-day return policy. If you aren't completely satisfied with your purchase, just reach out to us within 30 days of delivery to start a return.

• How do I start a return?

  • Simply email our support team via our Contact page with your order number, and we will guide you through the quick return process.